Euverify FAQ
What is an EC/EU Declaration of Conformity?
An EC/EU Declaration of Conformity (DoC) is an important legal document required for products sold in the European Union that fall under CE marking directives. Key points about the EC/EU Declaration of Conformity include:
1. Purpose: It’s an official statement by the manufacturer or their authorized representative declaring that a product complies with all relevant EU directives, regulations and standards.
2. Responsibility: By signing the DoC, the manufacturer assumes full responsibility for the product’s compliance with EU health, safety, and environmental protection requirements.
3. Content: The DoC typically includes:
• Manufacturer’s name and address
• Product identification (model, type, serial number)
• List of relevant EU directives and standards the product complies with
• Reference to any conformity assessment procedures
• Signature of the responsible person
• Date of issue
4. Timing: The DoC must be drawn up before the product is placed on the EU market.
5. Availability: It should be kept with the technical documentation and made available to market surveillance authorities upon request.
6. Language: The DoC must be translated into the language(s) required by the EU member states where the product is sold.
7. Updates: If changes are made to the product or applicable standards, the DoC must be updated accordingly.
8. Retention: Manufacturers must keep the DoC for 10 years after the product’s last unit has been manufactured.
The DoC is a crucial part of the CE marking process, serving as the manufacturer’s formal declaration that their product meets all necessary EU requirements for sale in the European market.
What is a UKCA Declaration of Conformity?
A UKCA (UK Conformity Assessed) Declaration of Conformity is a legal document required for products sold in Great Britain (England, Wales, and Scotland) that fall under UKCA marking regulations. It’s similar to the EU Declaration of Conformity but specific to the UK market. Key points include:
• It declares that the product complies with relevant UK legislation
• It’s required for products that need UKCA marking
• The manufacturer or their authorized representative is responsible for creating and signing it
• It must be available to UK market surveillance authorities upon request
Do I need both EC and UKCA Declarations for my product?
Whether you need both EC and UKCA Declarations depends on where you’re selling your products:
• If selling only in the EU: You only need the EC Declaration of Conformity
• If selling only in Great Britain: You only need the UKCA Declaration of Conformity
• If selling in both markets: You need both declarations
Note: Northern Ireland has different requirements and uses the CE marking or CE and UKNI marking.
Why do I need a Declaration of Conformity for my products?
A Declaration of Conformity is necessary for several important reasons:
1. Legal requirement: It’s mandatory for products falling under specific EU directives or UK regulations.
2. Market access: It allows you to legally sell your products in the EU or UK markets.
3. Compliance proof: It demonstrates that your product meets all relevant safety, health, and environmental protection requirements.
4. Accountability: It holds the manufacturer or importer responsible for the product’s compliance.
5. Consumer protection: It helps ensure that products sold in the market are safe and meet quality standards.
6. Traceability: It provides information about the product, manufacturer, and applicable standards, aiding in product traceability.
7. Customs clearance: It may be required for customs clearance when importing products.
8. Retailer requirements: Many retailers, including Amazon, require this document before allowing products to be sold on their platforms.
By having a proper Declaration of Conformity, you demonstrate your commitment to compliance and product safety, which is crucial for operating in the EU and UK markets.
As an Amazon seller, why do I need these Declarations?
Amazon requires Declarations of Conformity for several reasons:
• To ensure only safe products are sold on their marketplace
• To comply with EU and UK regulations for product safety
• To make sellers aware of their responsibility for product compliance
• To protect consumers by ensuring products meet safety standards
• To facilitate customs clearance for imported products
Is a Declaration of Conformity required to sell on Amazon and other marketplaces?
Yes, a Declaration of Conformity is required to sell certain products on Amazon and other marketplaces:
• Amazon requires DoCs for products classified as “pre-approval” items, including most regulated products in the EU.
• You must upload the DoC before these products can be sold on Amazon.
• Other marketplaces may have similar requirements to comply with EU and UK regulations.
• Failure to provide a valid DoC when requested can result in product removal from the marketplace.
Who needs to create these Declarations of Conformity?
The responsibility for creating Declarations of Conformity depends on your role in the supply chain:
• If you’re selling branded products from another company, you’re considered a distributor and should obtain the DoC from the manufacturer or importer.
• If you have your own brand or private label product, you’re legally seen as the manufacturer and must create the DoC yourself.
• The person who places the product on the European market is responsible for drawing up and signing the DoC.
• A DoC signed by a Chinese manufacturer, for example, would not be accepted for products you’re selling in the EU or UK market.
Can I create the Declaration of Conformity myself, or do I need to get it from the manufacturer?
The answer depends on your role in the supply chain:
• If you’re selling branded products from another company: You should obtain the DoC from the manufacturer or importer.
• If you’re a private label seller or have your own brand: You’re considered the manufacturer and must create the DoC yourself.
• If you’re importing products: You may need to create the DoC if the original manufacturer hasn’t provided one suitable for the EU/UK market.
Creating a DoC yourself requires thorough knowledge of applicable directives, standards, and regulations. Our tool can help simplify this process by guiding you through the necessary steps and information required.
Can I use the Declaration provided by my Chinese manufacturer?
Generally, it’s not recommended to use a Declaration of Conformity provided by a Chinese manufacturer without careful review:
• The DoC must be issued by the entity placing the product on the EU/UK market, which is typically the importer or the EU/UK-based distributor.
• Chinese manufacturers may not be fully aware of all EU/UK regulations and standards.
• The DoC needs to be in the language of the country where the product is sold, which the Chinese manufacturer may not provide.
• As the importer or distributor, you are legally responsible for the product’s compliance, so you need to ensure the DoC is accurate and complete.
It’s best to use the Chinese manufacturer’s DoC as a reference and create your own that complies with EU/UK requirements.
I'm a private label seller. Do I still need to create these Declarations?
Yes, as a private label seller, you are considered the manufacturer in the eyes of EU and UK regulations, and therefore you are responsible for creating the Declaration of Conformity:
• You are placing the product on the market under your brand name.
• You assume full responsibility for the product’s compliance with relevant directives and standards.
• You need to ensure that the product meets all applicable safety requirements.
• You must create and sign the DoC before placing the product on the market.
• You are responsible for maintaining the technical file and DoC for the required period (usually 10 years).
Creating these Declarations is a crucial part of your responsibilities as a private label seller. Our tool can assist you in generating compliant Declarations of Conformity based on your product information.
Can private label sellers use this tool to generate certificates for their products?
Yes, private label sellers can use this tool to generate Declarations of Conformity for their products. As a private label seller, you are considered the manufacturer in the eyes of EU and UK regulations, and therefore you are responsible for creating the Declaration of Conformity. The tool can assist you in generating compliant Declarations of Conformity based on your product information.
I'm an Amazon seller sourcing products from China; how do I obtain the necessary certificates?
As an Amazon seller sourcing products from China, you are considered the importer and are responsible for ensuring product compliance and obtaining the necessary certificates. Here’s what you should do:
1. Do not rely solely on certificates provided by Chinese manufacturers, as they may not be valid for the EU/UK market.
2. You must create and sign your own Declaration of Conformity as the importer.
3. Review the technical documentation from your Chinese supplier to verify the product’s compliance with EU/UK regulations.
4. Consider having the product tested by a third-party lab to ensure compliance.
5. Use the tool to generate a compliant Declaration of Conformity based on your product information and test results.
6. What information is required to generate a Declaration of Conformity?
To generate a Declaration of Conformity, you typically need the following information:
1. Your company name and full business address (as the manufacturer or importer).
2. Product identification (model, type, batch or serial number).
3. A list of relevant EU directives and regulations the product complies with.
4. A list of harmonized standards or other methods used to verify compliance.
5. Details of any Notified Body involved (if applicable).
6. A statement declaring that you take full responsibility for the product’s compliance.
7. Your name and position in the company.
8. Your signature.
9. The date and place of issue.
The tool will guide you through inputting this information to generate a compliant Declaration of Conformity for your specific product.
What information is required to generate a Declaration of Conformity using tool?
To generate a Declaration of Conformity, you typically need the following information:
1. Your company name and full business address (as the manufacturer or importer)
2. Product identification (model, type, batch or serial number)
3. A list of relevant EU directives and regulations the product complies with
4. A list of harmonized standards or other methods used to verify compliance
5. Details of any Notified Body involved (if applicable)
6. A statement declaring that you take full responsibility for the product’s compliance
7. Your name and position in the company
8. Your signature
9. The date and place of issue
10. A description of the product allowing traceability
11. For some directives, additional specific information may be required
The exact requirements can vary slightly depending on the applicable directives, but these are the core elements needed for most Declarations of Conformity. Having all this information ready will allow you to generate a compliant Declaration of Conformity for your specific product.
Do I need to test my products to create a Declaration of Conformity?
While testing is not always mandatory to create a Declaration of Conformity, it’s often necessary to ensure compliance:
1. Many directives require testing to demonstrate compliance with essential requirements.
2. Testing helps verify that your product meets the relevant standards and regulations.
3. For some product categories, self-assessment may be sufficient if you can demonstrate compliance through technical documentation.
4. High-risk products often require third-party testing by a Notified Body.
5. Even when not mandatory, testing provides evidence of compliance and can protect you in case of disputes.
Our tool can help identify which tests may be necessary based on your product category and applicable directives.
How does your tool help in creating these Declarations?
Our tool simplifies the process of creating Declarations of Conformity in several ways:
1. User-friendly interface: Guides you through the process step-by-step.
2. Automatic directive and standard selection: Based on your product information, suggests relevant directives and standards.
3. Up-to-date information: Regularly updated to reflect the latest regulations and standards.
4. Customization: Generates declarations tailored to your specific product and company details.
5. Dual compliance: Creates both EU and UKCA declarations when needed.
6. Error reduction: Minimizes the risk of missing crucial information or making mistakes.
7. Time-saving: Streamlines the process, reducing the time needed to create compliant declarations.
8. Language support: Offers declarations in multiple languages as required by different EU markets.
9. Guidance: Provides explanations and tips throughout the process to help you understand the requirements.
10. Document storage: Allows you to save and easily access your generated declarations.
By using our tool, you can create accurate and compliant Declarations of Conformity more efficiently, even without extensive knowledge of all applicable regulations.
How does your tool help in generating the Declaration of Conformity?
Our tool simplifies the process of creating Declarations of Conformity in several ways:
1. User-friendly interface: Guides you through the process step-by-step.
2. Automatic directive and standard selection: Suggests relevant directives and standards based on your product information.
3. Up-to-date information: Regularly updated to reflect the latest regulations and standards.
4. Customization: Generates declarations tailored to your specific product and company details.
5. Dual compliance: Creates both EU and UKCA declarations when needed.
6. Error reduction: Minimizes the risk of missing crucial information or making mistakes.
7. Time-saving: Streamlines the process, reducing the time needed to create compliant declarations.
8. Guidance: Provides explanations and tips throughout the process to help you understand the requirements.
How does your tool determine which directives and standards apply to my product?
Our tool determines applicable directives and standards through a systematic process:
1. Product categorization: Based on the information you provide about your product’s nature and intended use.
2. Regulatory database: Utilizes a comprehensive, regularly updated database of EU and UK directives and standards.
3. Decision tree algorithms: Employs logic-based algorithms to match product characteristics with relevant regulations.
4. Cross-referencing: Checks for overlapping or complementary directives that may apply to your product.
5. Risk assessment: Considers potential risks associated with your product category to identify applicable safety standards.
6. Market-specific requirements: Takes into account differences between EU and UK regulations when determining applicable standards.
Are the Declarations generated by your tool legally valid?
The Declarations of Conformity generated by our tool are designed to be legally valid, provided that:
1. The information you input is accurate and complete.
2. Your product actually complies with the stated directives and standards.
3. You have conducted necessary tests or assessments to verify compliance.
4. You sign the declaration, taking responsibility for its contents.
Key points to note:
• Our tool provides a framework for creating compliant declarations based on the information you provide.
• The legal validity ultimately depends on the accuracy of your inputs and your product’s actual compliance.
• While our tool aims to cover all relevant aspects, it’s your responsibility to ensure all specific requirements for your product are met.
• For complex or high-risk products, we recommend consulting with a compliance expert to verify the declaration’s completeness.
• The declaration becomes a legal document when you, as the responsible person, sign it.
Remember, the Declaration of Conformity is your official statement of compliance, so it’s crucial to ensure its accuracy and completeness.
Will the certificates generated by your tool be accepted by Amazon and other major retailers?
Our tool is designed to generate Declarations of Conformity that meet the requirements of EU and UK regulations. While we cannot guarantee acceptance by specific retailers, the documents generated should be compliant with the legal requirements. Amazon and other retailers typically accept properly formatted and compliant Declarations of Conformity. However, acceptance may also depend on other factors such as product testing results and additional documentation.
Do you provide any guarantees or certifications for the generated documents?
We do not provide explicit guarantees or certifications for the generated documents. The tool is designed to help users create compliant Declarations of Conformity based on the information they provide. However, the legal responsibility for the accuracy and compliance of the declaration ultimately lies with the manufacturer or importer signing the document.
How do I verify that the generated Declaration of Conformity is compliant?
To verify compliance of the generated Declaration of Conformity:
1. Ensure all required information is included (e.g., manufacturer details, product identification, applicable directives and standards, signature).
2. Check that the listed directives and standards are relevant and up-to-date for your product.
3. Verify that the information matches your product’s technical documentation.
4. Consider having the document reviewed by a compliance expert or legal professional for added assurance.
How long does it take to generate a Declaration of Conformity using your tool?
The time to generate a Declaration of Conformity using our tool is typically very quick, often just a few minutes. However, the exact time can vary depending on:
1. Your familiarity with the product and its compliance requirements.
2. The complexity of the product and number of applicable directives
3. The availability of all necessary information.
Most users can complete the process in 10-15 minutes, assuming they have all the required information at hand. The tool is designed to streamline the process and guide you through each step efficiently.
Is technical expertise required to use your declaration builder?
No, extensive technical expertise is not required to use our declaration builder. Our tool is designed to be user-friendly and accessible to sellers of all experience levels. However, some basic understanding of your product and its features is necessary. The tool guides you through the process, explaining terms and requirements as needed. For complex products or unique situations, consulting with a compliance expert may still be beneficial.
Are there any fees associated with generating certificates using your tool?
Yes, there are fees associated with using our tool to generate certificates. We offer different pricing plans to suit various needs:
1. Pay-as-you-go: A per-certificate fee for occasional users.
2. Unlimited plan: A monthly subscription for unlimited certificate generation.
Exact pricing details can be found on our website’s pricing page. We strive to offer competitive rates that provide value for sellers of all sizes.
Is your tool suitable for all product categories sold on Amazon?
Our tool covers a wide range of product categories commonly sold on Amazon. It’s suitable for many products requiring CE marking and UKCA marking. However, it may not cover every single product category, especially highly specialized or regulated products. We continuously update our tool to include more categories and stay current with regulations. If you’re unsure about your specific product, please check our supported categories list or contact our support team.
Is my data secure when using your platform?
Yes, we take data security very seriously. Our platform uses industry-standard security measures to protect your information:
• Secure SSL encryption for all data transmissions.
• Data is stored securely in encrypted databases.
• Regular security audits and updates.
• Compliance with data protection regulations like GDPR.
• Limited access to user data by our staff, only when necessary for support.
We do not share your data with third parties and only use it for the purpose of generating your Declarations of Conformity.
Do you offer support if I have questions during the process?
Absolutely! We offer multiple support options:
• Detailed in-app guidance and tooltips.
• Comprehensive FAQ section.
• Email support with quick response times.
• Live chat support during business hours (for higher-tier plans).
• Phone support (for enterprise customers).
Our team of compliance experts is ready to assist you with any questions about using the tool or about compliance requirements in general.
Can I edit or update my Declaration of Conformity after it's been generated?
Yes, you can edit and update your Declaration of Conformity after it’s been generated:
• All generated declarations are saved in your account.
• You can access and edit them at any time.
• Changes are tracked for audit purposes.
• Updated versions are clearly marked with revision numbers.
• You can download or share the latest version as needed.
This feature allows you to keep your declarations up-to-date as your product or compliance requirements change.
What if my product changes—do I need to create a new Declaration of Conformity?
If your product undergoes significant changes, you should update your Declaration of Conformity:
• Minor changes may only require updating the existing declaration
• Significant changes affecting compliance may require a new declaration
• Our tool allows you to duplicate existing declarations as a starting point
• You’ll be guided through which sections need updating based on your changes
• We recommend reviewing your declaration any time your product is modified
Remember, it’s your responsibility to ensure your Declaration of Conformity accurately reflects your current product and its compliance status.
How often do I need to update my Declaration of Conformity?
You should update your Declaration of Conformity in the following situations:
1. When there are significant changes to your product.
2. If there are changes in applicable directives or standards.
3. When your company details change.
4. If there are updates to the manufacturing process that affect compliance.
5. At least every few years, even if no changes occur, to ensure it remains current.
It’s good practice to review your Declaration annually to ensure all information is up-to-date.
Can I use one Declaration for multiple products?
These questions are essentially the same, so I’ll provide a single answer:In general, each product should have its own Declaration of Conformity. However, there are some exceptions:
1. Product series: If you have a series of products that are identical in terms of safety features and applicable standards, you may be able to use a single Declaration covering the entire series.
2. Product variants: Minor variations (e.g., color, size) that don’t affect compliance can often be covered by a single Declaration.
3. Product families: In some cases, a family of closely related products might be covered by one Declaration if they share the same essential characteristics and comply with the same standards.
Always ensure that the Declaration clearly identifies all products it covers. If in doubt, it’s safer to create separate Declarations for each distinct product.
Do I need to submit these Declarations to any authority?
Generally, you do not need to submit Declarations of Conformity to authorities proactively. However:
1. Keep it available: You must keep the Declaration and technical documentation readily available for market surveillance authorities if requested.
2. Customs clearance: Some countries may require the Declaration for customs clearance when importing products.
3. Specific sectors: Certain highly regulated sectors might require submission to relevant authorities.
4. Online marketplaces: Platforms like Amazon often require you to upload the Declaration as part of their compliance checks.
5. B2B transactions: Business customers may request to see the Declaration before purchasing.
While you don’t typically submit the Declaration to authorities, you must be able to provide it quickly if asked. It’s a crucial document that demonstrates your product’s compliance with relevant regulations.
Do I need to keep records of the Declarations of Conformity, and for how long?
Yes, you need to keep records of Declarations of Conformity. The general requirement is:
• Keep the Declaration of Conformity for 10 years from the date the last product was placed on the market.
• Some specific directives may specify a different retention period, but 10 years is the standard.
• This applies to manufacturers, importers, or anyone acting as the manufacturer in placing the product on the EU/UK market.
What happens if I don't have a Declaration of Conformity for my products?
If you don’t have a Declaration of Conformity for products that require one:
• You are legally not allowed to sell your product in the EU/UK market.
• Market surveillance authorities may:
• Recall the product.
• Issue monetary fines.
• In severe cases, the person responsible for placing the product on the market could face imprisonment.
• You may be unable to sell on platforms like Amazon, which require DoCs for certain product categories.
• Customs may not release your products if you can’t provide a DoC upon request.
Is it legal to self-declare conformity for my products?
Yes, it can be legal to self-declare conformity, but it depends on the specific product and applicable regulations:
• For many product categories, manufacturers can self-declare conformity without third-party involvement.
• Some regulations, typically for higher-risk products, require third-party conformity assessment by a Notified Body.
• Even when self-declaring, you must ensure your product meets all relevant essential requirements and standards.
• You should check the specific regulations applicable to your product to determine if self-declaration is allowed.
• When self-declaring, you still take full legal responsibility for the product’s compliance.
Remember, whether self-declared or involving a third party, the Declaration of Conformity is a legal document, and you are responsible for its accuracy and the product’s compliance with all relevant regulations.
How do I ensure that my products comply with all applicable regulations?
To ensure your products comply with applicable regulations:
1. Research and understand the relevant EU directives, UK regulations, and harmonized standards that apply to your product category.
2. Conduct a risk analysis of your product.
3. Perform a conformity assessment during both the design and production phases.
4. Use harmonized standards where possible to demonstrate compliance (this provides a “presumption of conformity”).
5. Compile technical documentation proving compliance.
6. Draw up and sign a Declaration of Conformity.
7. Affix the CE marking (for EU) or UKCA marking (for UK) if required.
What are EU Directives and UK Regulations, and how do they relate to my products?
EU Directives and UK Regulations are legislative acts that set out safety and performance requirements for products:
• EU Directives: These are adopted by the EU and must be implemented into national law by each EU member state. They specify essential requirements products must meet to be sold in the EU.
• UK Regulations: Similar to EU Directives, but specific to the UK market. After Brexit, the UK has its own set of regulations, though many are still aligned with EU requirements.
These directives and regulations relate to your products by specifying the legal requirements you must meet to sell in the respective markets.
What are Harmonized Standards, and why are they important?
Harmonized Standards are European standards developed by recognized European Standards Organizations (CEN, CENELEC, or ETSI) at the request of the European Commission. They are important because:
• They provide technical specifications to meet the essential requirements of EU directives.
• Following them gives a “presumption of conformity” with the corresponding legal requirements.
• While their use is voluntary, they simplify the process of demonstrating compliance.
• They reflect the current “state-of-the-art” in product safety and performance.
What's the difference between CE marking and the EC Declaration of Conformity?
CE marking and the EC Declaration of Conformity are related but distinct:
• CE marking: A symbol affixed to products indicating compliance with EU requirements. It’s a visible declaration that the product meets all legal requirements for CE marking.
• EC Declaration of Conformity (now called EU Declaration of Conformity): A legal document drawn up by the manufacturer declaring that the product complies with all relevant EU directives and regulations.
It contains details about the product, applicable standards, and the manufacturer’s responsibility.
In essence, the CE marking is the visible symbol of compliance, while the Declaration of Conformity is the detailed documentation backing up that claim of compliance.
What is the difference between CE marking and UKCA marking?
CE marking and UKCA marking are product conformity markings with different geographical scopes:
• CE marking is used for products placed on the market within the European Union (EU) and European Economic Area (EEA). It signifies that a product complies with relevant EU directives, regulations, standards, and safety requirements.
• UKCA marking is specifically for products placed on the market in the United Kingdom (England, Scotland, and Wales). It demonstrates that a product meets UK regulatory standards, which often align with former EU standards but can differ in some cases.
The primary difference is their geographical applicability – CE for EU/EEA, UKCA for UK.
How do I know if my product requires CE marking or UKCA marking?
Whether your product requires CE or UKCA marking depends on where you intend to sell it:
• For selling in the EU/EEA market: Your product will need CE marking if it falls under EU directives requiring CE marking.
• For selling in the UK market: Your product will need UKCA marking if it falls under UK regulations requiring UKCA marking.
• If selling in both markets: You may need both markings.
The specific product categories requiring these markings are similar for both CE and UKCA, including electrical equipment, toys, machinery, and personal protective equipment, among others.
Do I need an authorized representative in the EU or UK to sell my products?
Yes, in many cases you will need an authorized representative:
• For selling in the EU: If you’re a non-EU manufacturer selling certain products directly to EU consumers (e.g., online sales), you need an EU-based authorized representative.
• For selling in the UK: Non-UK manufacturers may need a UK-based authorized representative for certain product categories.
This is especially important for products that require CE or UKCA marking.
What is an authorized representative, and do I need one?
An authorized representative is an individual or company appointed by a manufacturer to carry out specific tasks on their behalf in a particular market. Their main roles include:
• Acting as a point of contact for market surveillance authorities
• Maintaining technical documentation
• Cooperating with authorities on any action to eliminate risks posed by products
You need an authorized representative if:
• You’re a non-EU manufacturer selling certain products directly to EU consumers
• You’re a non-UK manufacturer selling certain products in the UK market
• Your product falls under regulations that specifically require an authorized representative (e.g., medical devices)
The need for an authorized representative depends on your location, the product type, and the target market. It’s crucial for compliance with EU and UK regulations, especially after Brexit changes.
Can I use your tool if I'm not based in the EU or UK but sell products there?
Yes, you can use our tool even if you’re not based in the EU or UK. In fact, our tool is especially useful for non-EU/UK manufacturers and sellers who need to comply with EU and UK regulations to sell their products in those markets. The tool helps you generate the necessary Declarations of Conformity regardless of your location, as long as you’re selling products in the EU or UK markets.
How do I know which directives and standards apply to my products?
Our tool helps determine the applicable directives and standards based on the information you provide about your product. Here’s how it works:
• You input basic information about your product, including its category and intended use.
• The tool uses this information to identify relevant EU directives and UK regulations.
• It then suggests applicable harmonized standards based on these directives/regulations.
• You can review and confirm the suggested directives and standards.
This process simplifies the complex task of identifying the correct directives and standards for your specific product.
Will your tool help me if my product falls under multiple directives?
Yes, our tool is designed to handle products that fall under multiple directives. Many products are subject to more than one directive, and our tool accounts for this. It will:
• Identify all relevant directives based on your product information.
• Generate a single Declaration of Conformity that covers all applicable directives.
• Ensure that all necessary information for each directive is included in the declaration.
This feature saves you time and reduces the risk of overlooking any applicable directives.
How do I handle products that require involvement from a Notified Body?
For products that require Notified Body involvement, our tool provides guidance throughout the process:
• It identifies when Notified Body involvement is required based on your product category and applicable directives.
• The tool prompts you to input information about the Notified Body, including their identification number and any certificates issued.
•It incorporates this information into the Declaration of Conformity.
•The tool also provides guidance on what steps you need to take with a Notified Body, though it doesn’t directly facilitate the Notified Body assessment process.
Remember, while our tool streamlines the documentation process, you’re still responsible for ensuring all necessary assessments and certifications are completed by the appropriate Notified Bodies when required.
Can I generate Declarations of Conformity in different languages?
Currently, our tool offers Declarations of Conformity only in English. However, we understand the importance of multilingual support and are actively working on expanding our language offerings:
- At present, all Declarations are generated in English, which is widely accepted for many markets.
- English Declarations are suitable for the UK market and are often accepted in many EU countries.
- We are in the process of developing support for additional languages, prioritizing major EU languages.
While we work on expanding our language options:
- You can use the English version as a base for translation if needed for specific markets.
- Remember that for some EU countries, you may need to provide a translation in the local language. This would currently be your responsibility.
- We recommend checking the specific language requirements for your target markets.
We appreciate your patience as we work on adding more languages to our service. Our goal is to provide a comprehensive multilingual solution in the future to better serve our international users. We’ll notify all users when new language options become available.
How often are the directives and standards updated in your system?
We maintain a rigorous update schedule to ensure our system reflects the latest directives and standards:
• Our team monitors official EU and UK sources for regulatory changes daily.
• Major updates to directives are implemented immediately upon their effective date.
• New harmonized standards are added to our database within 1-2 weeks of their publication in the Official Journal of the EU.
• Minor updates or corrections are typically implemented within 24-48 hours.
• Users receive notifications about significant updates that may affect their products.
We recommend reviewing your Declarations periodically, especially when you receive update notifications from our system.
Does Brexit affect the conformity declarations for the UK and EU markets?
Yes, Brexit has impacted conformity declarations for the UK and EU markets:
• For the EU market, the CE marking and EU Declaration of Conformity remain unchanged.
• For the UK market, the UKCA (UK Conformity Assessed) marking has been introduced, requiring a separate UK Declaration of Conformity.
• Our tool generates both EU and UK Declarations as needed, based on your target markets.
• The content of these declarations is similar, but they reference different legislation and standards where applicable.
• There are transitional periods and some products may still use CE marking in the UK for a limited time. Our tool guides you through these requirements based on your product type and the current regulations.
What if Amazon rejects the certificate generated by your tool?
While our tool is designed to meet Amazon’s requirements, in the rare case that Amazon rejects a certificate:
• We offer customer support to help you understand the reason for rejection.
• Our team will review the generated Declaration to ensure it meets all necessary requirements.
•If the issue is due to an error in our system, we will correct it promptly and provide you with an updated Declaration at no additional cost.
•If Amazon’s requirements have changed, we will update our system and provide you with a compliant Declaration.
•In cases where additional information or documentation is required by Amazon, we’ll guide you on how to provide this.
•We maintain open communication with major marketplaces like Amazon to stay updated on their requirements and ensure our tool remains compliant.
Remember, while our tool provides compliant Declarations, it’s ultimately the seller’s responsibility to ensure all marketplace requirements are met. We’re here to support you throughout this process.
What if I don't have technical expertise—can I still use your tool effectively?
Yes, our tool is designed to be user-friendly and accessible even for those without extensive technical expertise:
•The interface guides you through each step with clear instructions and explanations.
•Technical terms are explained in simple language where possible.
•The tool suggests relevant directives and standards based on your product information.
•For complex questions, we provide tooltips and additional guidance.
•Our customer support team is available to assist with any difficulties you encounter.
While some basic understanding of your product is necessary, our tool aims to simplify the technical aspects of creating a Declaration of Conformity.
Can I use the Declaration provided by my Chinese manufacturer?
Generally, it’s not recommended to directly use a Declaration provided by a Chinese manufacturer:
•As the importer, you are legally responsible for the product’s compliance in the EU/UK market.
•The Declaration should be issued by the entity placing the product on the EU/UK market (usually the importer).
•Chinese manufacturers may not be fully aware of all EU/UK regulatory requirements.
•The Declaration needs to be in the language of the country where the product is sold.
Our tool can help you create your own Declaration, using the information from your Chinese manufacturer as a reference. This ensures you have a compliant Declaration that meets EU/UK requirements.
Are the Declarations generated by your tool accepted internationally?
The Declarations generated by our tool are designed to meet EU and UK requirements:
•They are widely accepted for CE marking (EU) and UKCA marking (UK) purposes.
•Many other countries recognise CE marking, so these Declarations may be useful in those markets.
•However, some countries may have additional or different requirements.
While our tool focuses on EU and UK compliance, the generated Declarations provide a solid foundation that can often be adapted for other markets if needed.
Is there a trial period or demo available for your tool?
No, we currently do not offer a trial period or demo for our tool. However, we provide detailed information about our tool’s features and benefits on our website. If you have specific questions about how the tool works or its suitability for your needs, our customer support team is available to assist you. We also provide Pay as you go option to test the service and upgrade to a Plan once you are satisfied with it.
Can I integrate your tool with my existing systems?
Currently, we do not offer direct integration with external systems. However, we understand the importance of this feature and are actively working on developing integration capabilities. Our goal is to provide seamless connectivity with popular e-commerce platforms and inventory management systems in the future. We’ll notify all users when these integration features become available.
Do you provide training or tutorials on how to use the tool?
While we don’t offer formal training sessions, we provide comprehensive support through our FAQ section:
•Our FAQ covers a wide range of topics, from basic usage to complex compliance questions.
•It’s regularly updated based on user feedback and common queries.
•The FAQ is designed to guide you through each step of using the tool effectively.
Additionally, our user interface is intuitive and includes helpful tooltips and explanations throughout the process. If you have questions not covered in the FAQ, our customer support team is available to assist you.
What payment methods do you accept for your services?
We offer multiple payment options for your convenience:
•PayPal
•Credit Card
•Direct Debit
This variety of payment methods allows you to choose the option that best suits your preferences and business needs.
Are there any hidden fees or additional costs I should be aware of?
No, there are no hidden fees or additional costs associated with our service. The price you see is the price you pay. We believe in transparent pricing, and all costs are clearly outlined before you make a purchase or subscription commitment.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time. We offer flexibility to our users and don’t believe in locking you into long-term commitments. If you decide our service no longer meets your needs, you can easily cancel your subscription through your account settings or by contacting our customer support team.
What support options are available if I encounter issues?
We offer comprehensive support to ensure you can use our tool effectively:
• Email Support: Our primary support channel for all inquiries and issues.
• Call-back Service: If your issue requires further assistance, our agent will call you to provide more detailed support.
Our support team is committed to resolving your issues promptly and efficiently.
How do I get started with your tool?
Getting started with our tool is simple and straightforward:
1. Visit our website and click on the “Sign Up” or “Get Started” button.
2. Create an account by providing your basic information.
3. Choose your subscription plan or pay-as-you-go option.
4. Complete the payment process using your preferred method.
5. Once your account is set up, you’ll have immediate access to the tool.
6. Follow the on-screen prompts to input your product information and generate your first Declaration of Conformity.
Our intuitive interface will guide you through each step of the process. If you need any assistance along the way, refer to our comprehensive FAQ or reach out to our support team via email.
Can multiple users from my company access the tool under one account?
Yes, multiple users from your company can access the tool under one account. The number of users allowed depends on the plan you choose:
• Our basic plans may have limited user access
• Higher-tier plans offer more user slots
• Enterprise plans can be customized for larger teams
This feature allows for better collaboration and efficiency within your organization.
Is your platform compliant with GDPR and other data protection regulations?
Currently, our tool supports English only. However, we understand the importance of multilingual support and are actively working on expanding our language offerings. We’ll notify all users when new language options become available.
What languages does your tool support?
Currently, our tool supports English only. However, we understand the importance of multilingual support and are actively working on expanding our language offerings. We’ll notify all users when new language options become available.
Do you offer customization options for the generated Declarations?
The Declarations are generated as PDF documents. While we don’t offer direct customization within our tool, you have options for editing the generated documents:
•You can use any PDF editor to make changes or additions to the document
•Alternatively, you can use design tools like Canva to further customize the appearance of the Declaration
This approach allows you flexibility in adjusting the document to your specific needs while ensuring the core content meets regulatory requirements.
