Refund Policy

Version 2.0 · Last updated 15 October 2026 · Applies to new accounts from 15 October 2026 and to existing account holders from 16 November 2026

This policy explains when Euverify refunds fees. It applies to all subscriptions, services and digital products purchased from Euverify Ltd through euverify.com, app.euverify.com, gdpr.euverify.com and shop.euverify.com. Where a signed agreement (for example the Authorised Representative and Responsible Person Agreement or the GDPR Article 27 Representative Appointment Agreement) contains a refund provision, that provision applies together with this policy.

1. Subscriptions

1.1Product-safety and authorised representative plans are billed annually in advance. GDPR Article 27 plans are billed monthly or annually, as selected at checkout.

1.2Fees are not refundable once the subscription period has begun. If you cancel, your subscription and our services continue until the end of the current paid period and are not renewed. To avoid being charged for the next period, cancel before the renewal date from your account or by emailing support@euverify.com.

1.3Removing products from your account, using fewer users or features than your plan allows, or not using the service does not entitle you to a refund.

2. When we refund

We refund fees, in full or pro rata for the unused part of the paid period, where:

• we terminate your subscription for our own convenience;
• a change in law prevents us from continuing to provide a service, as set out in the applicable agreement;
• you have been charged more than once for the same service because of an error;
• a service you paid for was not provided because of an error on our part and we cannot correct it within a reasonable time.

3. Other refund requests

If you believe a refund is justified in other circumstances, email support@euverify.com with your account details, the transaction and the reason. We consider every request on its own facts, at our discretion, and will reply within five business days of receiving the information we need. A refund given in one case does not create an entitlement in any other case.

4. Free trials

4.1Platform access is free for 14 days. You are not charged if you cancel before the trial ends.

4.2For product-safety plans, the authorised representative subscription and its annual fee begin on the day you sign the Authorised Representative and Responsible Person Agreement, even if you sign during the trial.

4.3For GDPR Article 27 plans, the first charge is taken when the trial ends, or as stated in the GDPR Article 27 Representative Appointment Agreement.

5. One-time services and digital products

5.1Fees for one-time services, such as a cosmetic product safety report, a product information file, a registration or a technical documentation service, are not refundable once work has started.

5.2Templates, checklists and other digital products purchased through shop.euverify.com are not refundable once downloaded or accessed. Please review the product description before purchase.

6. How refunds are paid

Approved refunds are paid to the original payment method within 7 to 10 business days of approval, depending on your bank or card issuer.

7. Chargebacks

Please contact us before raising a chargeback or payment dispute. We may suspend an account while an unfounded chargeback is open, will dispute chargebacks that we consider improper, and may recover the costs of a chargeback from you.

8. Your statutory rights

Our services are supplied to businesses. Nothing in this policy affects any right that you have under applicable law that cannot be excluded.

9. Governing law and contact

This policy is governed by the law of England and Wales. Questions: support@euverify.com. Euverify Ltd, 3rd Floor, 86-90 Paul Street, London EC2A 4NE, United Kingdom, company number 16146525.