Refund Policy
Euverify Refund Policy
Last Updated: Feb 8, 2025
At Euverify.com (“we,” “us,” or “our”), we are committed to providing high-quality services to our clients. This Refund Policy outlines the terms and conditions regarding refunds for purchases made through our platform. By using our services, you agree to the terms of this Refund Policy.
1. General Policy
All sales of our services are final. Due to the nature of digital products and services, we do not offer refunds once the service has been rendered, accessed, or the product has been downloaded.
2. Non-Refundable Services
• Digital Products: All sales of downloadable templates and electronic resources are final. Once a digital product has been purchased and accessed, it cannot be refunded or exchanged. Please review product details carefully before completing your purchase. Additionally, digital products are sold as one-time purchases, and no subscription plans are available for these items.
• Subscription Fees: All subscription fees, including monthly and annual plans, are non-refundable once the subscription period has begun.
• One-Time Services: Fees for one-time services, such as certificate generation or compliance checks, are non-refundable once the service has been delivered.
3. Exceptions
We may, at our sole discretion, consider a refund in the following exceptional circumstances:
• Duplicate Payment: If you have been charged more than once for the same service due to a technical error, we will refund the duplicate charge upon verification.
• Service Not Delivered: If the service you purchased was not delivered or was inaccessible due to an error on our part, you may be eligible for a refund.
• Technical Issues: If you experienced significant technical issues that prevented you from using our services and we are unable to resolve them within a reasonable time frame, we may consider a refund for the unused portion of your subscription.
4. Refund Request Process
To request a refund, please follow these steps:
1. Contact Support: Email our customer support team at support@euverify.com within 28 days of the purchase date. Please include your account details, transaction information, and a detailed explanation of the reason for your refund request.
2.Review Process: Our team will review your request and may require additional information or documentation to process your claim.
3.Decision Notification: You will be notified via email of the outcome of your refund request within 5 business days of receipt of all necessary information.
5. Refund Method
Approved refunds will be processed using the original payment method used for the purchase. Please allow 7-10 business days for the refund to reflect in your account, depending on your financial institution’s processing times.
6. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without first contacting us may result in the suspension or termination of your account. We reserve the right to dispute any chargeback that we believe is improper and to recover any fees or charges associated with such chargebacks.
7. Subscription Cancellations
• Cancellation Timing: You may cancel your subscription at any time. However, cancellations must be made prior to the renewal date to avoid being charged for the next billing cycle.
• No Prorated Refunds: We do not provide prorated refunds for partial months or unused portions of your subscription after cancellation. You will retain access to the services until the end of the current billing period.
8. Right to Suspend or Terminate
Euverify.com reserves the right to suspend or terminate your access to our services without notice if you violate our Terms and Conditions or engage in abusive or inappropriate behaviour on the platform. In such cases, you will not be entitled to a refund.
9. Policy Changes
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of the services after any such changes constitutes your acceptance of the new Refund Policy.
10. Legal Rights
This Refund Policy does not affect any statutory rights that may be available to you under applicable law.
11. Contact Information
If you have any questions or concerns about this Refund Policy, please contact us at:
• Email: support@euverify.com
• Address: Euverify Ltd
3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Registered in England and Wales
Company Number: 16146525
12. Governing Law
This Refund Policy shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to this policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Acknowledgment
By purchasing our services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
